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QUESTIONS

Please feel free to contact us via email or whatsapp if you have any questions

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061 535 0095

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enquiries@sbsphysio.co.za

  • We charge according to recommended medical aid rates. Therefore, sessions may differ in price depending on the therapy require.

    We can provide an estimate on request. 

  • All medical aids are required to provide care for their members for a list of conditions regardless of the member's plan. In other words, therapy is covered without using your savings. 
    For many of our neurological conditions we are able to apply for PMB physiotherapy sessions. Please contact us to find out if you qualify for this.

    We can assist in the process of this application. 

  • Yes, we will claim from your medical aid on your behalf. However, it is your responsibility to settle the account should the medical aid not pay in full. 

  • You will still be charged according to recommended medical aid rates and receive an invoice via email for all services rendered. We request you settle the account with 10 days.

  • Unfortunately not, we request you do an EFT payment to settle outstanding accounts.

  • No, physiotherapists are first line practitioners, this means that as a physiotherapist we are able to assess you without you being seen by a doctor first. 

    We work closely with other health care professionals and can refer you on should you need other medical intervention as well. 

    If you have been referred by another health care professional, please bring along any letters/ scans/ or documentations to your first appointment. 

  • You will need to complete the consent form provided to you (likely via email) prior to your first session. 

    Please arrive in clothing that is easy to move in and comfortable.

  • Please contact us via the website (contact us), email or whatsapp and a physiotherapist will contact you to discuss possible appointment times according to their diary.

  • We understand that it is sometimes difficult to get to the practice rooms and therefore provide the option of physiotherapy at your home. We arrive at your house at the appointment time to provide treatment. 

    The benefit to therapy at home is that we are able to assist you within your home environment with the activities that you struggle with.

  • We have a 24 hour cancellation policy.

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